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Managing People 3-part Certificate Series
March 20 @ 8:30 am - 4:30 pm
An event every week that begins at 8:30am on Tuesday, repeating until March 20, 2018
Managing People is a 3-Part series which cannot be broken into singular parts. Below is a breakdown of topics scheduled for each day.
March 6 | Introduction to Leadership: Supervisors are responsible for the quality of other people’s work. In order to do their job effectively, organizations must provide supervisors with the tools to influence their direct reports. This session focuses on the manner in which the interpersonal conduct of the supervisor allows him/her to develop leadership qualities that will have a salutary influence on those for whom he/she is accountable. Topics include the role of the manager as a supervisor, the development of leadership, managing critical moments, employee involvement, communications and more.
March 13 | Introduction to Supervision: One of the most important roles of any supervisor is to help employees perform tasks in effective ways. This session focuses on the ways supervisors can help staff develop their abilities and understanding of appropriate roles as independent variables resulting in better performance. Topics include the role of the supervisor, delegation and accountability, negotiating expectations, positive reinforcement and mechanisms to help improve performance.
March 20 | Counseling & Discipline: All supervisors will eventually conduct a counseling session to discuss apparent performance problems. This course will treat a counseling session as a method to avoid discipline as well as a coaching activity consistent with the need to help staff find ways to overcome the challenges they face at work. Topics include the role of the supervisor, an introduction to conducting counseling sessions, writing counseling memos, an overview of discipline as well as a look at disciplinary action case studies.
Certificate of Completion: All participants who attend this three-part series will receive a Certificate of Completion following the last session.
Certificate of Achievement: Participants who attend this three-part series have the option of sitting for a final exam on the last day of class proctored by the course instructor. Any individual earning a score of 80% or higher will receive a Certificate of Achievement.